Ascendant Softworks, LLC ("Ascendant Softworks," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit ascendantsoftworks.ai or engage our services, how we use it, and the choices you have. We comply with applicable US federal and state privacy laws, including the California Consumer Privacy Act (CCPA / CPRA) and the Virginia Consumer Data Protection Act (VCDPA), where applicable to our business.
1. Information We Collect
a. Information you provide
- Contact information — name, email, phone, company name when you submit our contact form or email us.
- Project information — any technical, business, or commercial detail you choose to share when discussing a potential engagement.
- Communications — copies of correspondence between you and our team.
b. Information collected automatically
- Usage data — pages visited, referring URL, browser type, device type, and approximate location derived from IP address.
- Cookies and similar technologies — see our Cookie Policy for details.
2. How We Use Information
- To respond to inquiries and deliver the services you have requested;
- To operate, maintain, and improve our website;
- To send important administrative communications (e.g., changes to this policy);
- To detect, prevent, and respond to fraud, abuse, security incidents, and unlawful activity;
- To comply with legal obligations and enforce our agreements.
We do not sell personal information, and we do not share personal information with third parties for cross-context behavioral advertising.
3. How We Share Information
We share personal information only with:
- Service providers who process information on our behalf under written contracts (e.g., email, hosting, analytics);
- Legal and regulatory authorities when required by law or to protect our rights, property, and safety;
- Successors in connection with a merger, acquisition, or sale of assets, subject to confidentiality protections.
4. Data Retention
We retain personal information only as long as necessary for the purposes set out in this policy or as required by law. Inquiry submissions are typically retained for 24 months unless you become a client, in which case retention follows the terms of our engagement agreement.
5. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal information; to opt out of certain processing; and to appeal a denial of your request. To exercise any right, contact us at ceo@ascendantsoftworks.ai. We will verify your identity and respond within the timeframe required by applicable law.
6. Children
Our services are directed to businesses. We do not knowingly collect information from individuals under 16. If you believe a child has provided us with personal information, contact us and we will delete it promptly.
7. Security
We use commercially reasonable administrative, technical, and physical safeguards to protect personal information, including encryption in transit, least-privilege access controls, and routine security review. No system is perfectly secure; we cannot guarantee absolute security.
8. International Visitors
Our services are operated from the United States. If you access our website from outside the US, your information will be transferred to and processed in the US.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any change. Material changes will be communicated through a notice on this page.
10. Contact Us
Ascendant Softworks, LLC
3613 Wakefield Street
King of Prussia, PA 19406
Email: ceo@ascendantsoftworks.ai
Phone: 215-394-2654